PRIVACY POLICY

PRIVACY POLICY

Effective Date: January 1st, 2025

Blue Raven House LLC (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website and services.

  1. Information We Collect

    • Personal Data: Name, email, phone number, type of service purchased, and payment information (we store only the last 4 digits for credit/debit cards).

    • Cookies & Analytics: We use cookies to enhance your browsing experience and gather analytics data. This may include IP address, browser type, time spent on pages, etc.

    • Opt-In Marketing: If you subscribe to our newsletter or opt-in for updates, we will store your email to send relevant communications.

  2. How We Use Your Information

    • Service Provision: To fulfill your purchases and deliver digital services (publishing, editing, design, marketing, etc.).

    • Customer Support: Responding to inquiries or resolving service-related issues.

    • Marketing Communications: Sending promotional emails, newsletters, or updates you’ve opted in to receive.

    • Compliance: To meet legal obligations or respond to lawful requests by public authorities.

  3. Data Sharing and Disclosure

    • We do not sell your personal data to any third parties.

    • We may share limited data with trusted service providers (e.g., payment processors) who assist in running our business. These providers are bound by confidentiality.

  4. International Data Transfers & Compliance

    • We endeavor to comply with relevant privacy laws, such as GDPR (General Data Protection Regulation) for EU residents and CCPA (California Consumer Privacy Act) for California residents, to the extent applicable.

    • You may have rights to access, correct, or delete your data. For any inquiries, contact support@blueravenhouse.com.

  5. Data Security

    • We use encrypted connections (HTTPS) and maintain administrative, technical, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

  6. Retention of Data

    • We keep personal information only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

  7. Changes to This Policy

    • We may update this Privacy Policy periodically. We encourage users to review it for any changes.

  8. Contact Us

    • If you have questions or concerns about this Privacy Policy, please contact us at support@blueravenhouse.com.

Consult our Terms of Service for more information about our book publishing and marketing services.

Consult our Return Policy for more information about our policies regarding returns or chargebacks.